Customer Reviews-Testimonials – Philadelphia, PA
Tim from Chester Springs, PA
Excellent service and windows. The Owner, Mak, works closely with the customer and details all options to find the correct solution for you – very professional. The installation team is clean and does a great job. I will definitely hire Zen Windows again.
-August 2016
Jack from Mt. Airy, PA
The following details are noted:
1. A price quote is provided by ZEN over the phone-to get the ball rolling. The quote stood up over time with no hidden extras tacked on during follow through to completion.
2. Their easy to follow procedure for installation is simple and direct. Maybe 4 or 5 weeks to cover the plan once a contract is done. There are no annoying window SALESMEN to show up at your home to spend 3 hours offering a “today only” special discount if you sign up right away. What a relief!! MAK SATO of ZEN is available to visit to provide an honest and complete demo via product samples. No hype, no pressure, no BS. I thoroughly enjoyed working with him over this time. MAK is a good guy and I highly recommend dealing with him.
3. The window pricing was outstanding for the incredible quality of the window/installation package we received. The installers were highly skilled and professional, too. I’ve been through one winter now and I can report 2 thumbs up for the actual window performance–no outside air drafts in particular–even on very windy days.
Several years before, I purchased fiberglass windows from a recognized NAME BRAND WINDOW COMPANY at a cost about 30% higher than ZEN. Flat out, the wintertime air leakage reflects a much, much poorer quality choice than the ZEN. Installation was also so-so. WE WERE NOT AT ALL HAPPY. The ZEN OPTION IS AND REMAINS WAY BETTER!! The lesson here is pretty obvious.
Finally, we will be buying additional windows from MAK in 2016. That speaks for itself!!
ZEN Windows measured, fabricated and installed 6 replacement windows at my home in Philadelphia. These windows were the Soft lite, triple pane/double hung windows, which is one of their regular product offerings. The experience was hassle free from start to finish and we wholeheartedly recommend ZEN to other homeowners as a terrific supplier with top quality products. I am sure you won’t be disappointed.
-April 2016
Michael from Erdenheim, PA
Zen Windows was incredibly responsive from the first time I contacted them all of the way through and after the project. Mak provided me with a quote within minutes of contacting him and worked with me on the different options available for different windows. He could not have been more helpful.
Zen came to measure within the week, and the windows were ordered and arrived within 4 weeks.
Dave was our installer and he did a wonderful job. Removing the old windows, installing the new, and beautifully finishing the outside framing of the windows. He was quick, clean, and professional.
Highly recommend! Thanks, Zen!
-December 2015
Al from Audubon, PA
After narrowing our options for window replacement to two companies, we decided we didn’t like either–for reasons that included the pushy sales strategy of each, a lack of responsiveness on important issues for us, and messing around with the numbers in a way that seems a little questionable.
We scrambled and found Zen Windows on Angie’s. Mak answered the phone even as he was settling in on his first day of vacation. I sent him my own measurements and he gave me a quick ballpark price before sending Dave out to measure. After a final quote and a look at the materials, we were sold that Zen was our choice.
The install was done by Dave and John, a rock star team who had the largest window ripped out within 10 minutes of pulling into our driveway.
They worked quick, relatively quiet, and left little mess…and our new windows have transformed our house.
Great job all around!
-September 2015
Todd from Birdsboro, PA
Very easy to work with. Provided me a quote an 3 weeks later I had my windows installed and priced as promised. I would highly recommend them if your considering replacing your windows.
-July 2015
Amy from Trappe, PA 19426
Quick with the window replacement estimate. Updates on status of order. Were able to do it on a Saturday morning. Scheduled for 8 AM and showed up ready to go at 7:45. Pleasant and professional. done by 9 AM. We have dogs and they excercised great care not to let them get out when moving the windows and equipment into and out of our home. good clean up after service. follow up call to insure satisfaction with the work.
– April 2015
Gerrie
It was an excellent experience. The owner, Mak Sato, couldn’t have been more helpful and professional. Also, he was extremely helpful in my dealing with my homeowner’s association to get their approval. Further, when I had some additional concerns, Mak immediately addressed them over with me. He didn’t just want to sell me windows. He wanted to be sure that I was happy with the decision, and that I completely understood what I was buying and how the windows would enhance my home.
Mak’s business ethics and concern for the customer are outstanding. Also, unlike many other companies, Mak doesn’t ask for a deposit. Further, his prices are extremely competitive, and he often offers great discounts through Angie’s List.
The installers were also terrific. They came on time, and explained every thing they were doing. They were extremely professional, as well as highly competent. And they left the areas around the new windows far cleaner than they were before the windows were installed.
This was one of the most pleasant experiences I have ever had with a service provider. I will certainly use Zen Windows for any windows I get in the future (and I will be needing to replace others down the road). I also need a new screen door for my patio door, and I will be working with Mak on that project in the near future.
– July 2014
Jerry
MAK was very easy to deal with. He explained in great detail the type of windows I was purchasing. He also took plenty of time explaining the quality and benefits of the product and I was given an estimate on the spot. Mak’s installer Dave kept in contact with me before the installation. The day of the installation they were on time, they explained everything they were doing before installing each window, they were very professional and extremely courteous, the job finished on time and without any problems, all of the old windows were removed and they made sure that everything was vacuumed and cleaned before leaving, I recommend Zen windows highly and would definitely use them again. also the windows look great and have cut down the heat in the house. job well done
– July 2014
Patricia
After researching window replacement companies and visiting XXXX to obtain some information, I contacted Mak at Zen Windows, after reading favorable reviews. He returned my call promptly and shared his website and information about the window types available as well as approximate cost. There was no pressure to buy, he was very personable and helpful, and he sent me an email with brochure information. We ended the call with the agreement that I would be in touch with him if I wanted someone to come to the house to measure the windows for replacement. He encouraged me to compare vendors. The next day I received the full color brochure in the mail. The next week I contacted him to purchase windows and he arranged for the install manager to measure on the weekend. No money was due until the job was completed. It took about 2 weeks for the windows to come in, I was called on Sunday and the windows were installed on Tuesday. Installers were professional, knowledgeable, cleaned up and disposed of the old windows. I spoke to Mak a few times during this project and he was always friendly and professional. Based on this experience, I have decided to obtain a quote on a sliding glass door that needs replacement.
Friendly, professional, no hassle, no pressure, prompt and efficient installation and decent pricing. Can’t get better than that!
– July 2014
John
Great job by the installer. Mak the owner is good to work with. Overall the job turned out better than I expected.
– June 20, 2014
Leroy
The quick and dirty review of Zen Windows of Philadelphia is that this company is exceptional. The company’s culture is honesty and simplicity. The mind-blowing aspect of the whole deal is that we ordered and installed 12 quality windows without providing any upfront security deposit. This business practice speaks for itself. Zen Windows of Philadelphia is special. From start to finish, the owner Mak Sato and his installation crew were professional and respectful.
Each morning, the installers arrived on time, explained every step of the process, and promptly notified us whenever complications arose. In our case, the replacement windows were thinner than the original windows, and our nameless builder neglected to install house wrap, which explained the profound drafts that use to manifest in our home. Zen’s craftsmen installed Tyvek home wrap to stop the drafts, installed J channels on all windows to divert water, and created interior windowsills for all twelve windows without giving us a fiscal nightmare. In the end, total increase in costs was less than 15 percent. As a consumer, it was refreshing to deal with them, and we look forward to purchasing from them in the future.
As a consumer dealing with Zen windows, you can expect a reasonable price quote within moments of describing your job via email. In the end, you will receive a great product that was professionally installed by a company that prides itself on delivering remarkable customer service.
– May 2014
Roslyn S. –
Great, beyond my expectations. He is very into customer satisfaction. He is into education, so you know all about the windows. And he also kept me informed of everything.
I would highly recommend him to anybody. He left my house cleaner then when he got here.
– May 2nd, 2014
Kathlyn M. –
Replaced a broken window. All went well! Prompt communication!!
– April 22nd, 2014
Joy V. –
Extremely prompt and professional so far. Work will be started and completed in the next couple weeks. Extremely professional, friendly and courteous
The owner of this company was wonderful to work with, a really nice down to earth guy that was easy to reach when we had questions.
We are very happy with the final product.
The install team was neat and returned my house looking exactly as they had found it.
– April 15th, 2014
Gary D. –
“My wife finally got the granite counter top that she had always wanted. We were waiting on the backsplash to be installed when we noticed that the old kitchen window was fogging up and falling apart. It could no longer be opened. We wanted to replace the window before the tile was installed, so that the tile could fit perfectly with the new window. We had a few window providers come out and give us estimates. This kitchen window had an odd shaped elipse eyebrow (so we learned, as it just looked like a circle to us) over the top of it. One major window provider came out and told us that it couldn’t be done, as they don’t make them like that any longer. They offered us one of their standard eyebrows, which would have made the window look different. Another company would have ordered a semi-circle, which would have been a disaster had they come out and attempted to install it. Then Mak came out from Zen Windows Philadelphia and told us that he could have the eyebrow custom made. We could have gone with a different eyebrow option and saved a lot of money, but we wanted the new window to look the same as the old one did, so we chose to spend the extra money to get it right. I’m sure that this custom window nearly killed Mak trying to get the way we wanted it, but he went out of his way to make the customer happy. How often do you hear that in todays world? The bottom windows were standard casements, and were well built reasonably priced windows compared to the other providers. Even with the custom window, Zen Windows Philadelphia had delivered the window in a quicker time than that major widow company had estimated. Mak was accessible whenever I had a question, and after the installation, he made sure that my wife and I were happy and satisfied with the product and service. AND, we didn’t have to pay a dime until the work was done and we were satisfied with it!
It was a pleasure to work with Mak at Zen Windows Philadelphia. All companies should be so easy to work with. They should all follow this model!
When the windows were available, the installer contacted us to set up a date and time for the installation. Before the agreed upon date, we received a call that we would have to reschedule, as there was an issue with the casement windows. The casement windows were damaged in shippment and they had to reorder them. They arrived within a week and we rescheduled the appointment. I was told the installers would be out at 10am. They arrived at exactly 10am! They were friendly and helpful in explaining the whole process. They worked quickly and when it was installed it looked like it had looked before, only now the window was cleaner and easier to open. The custom elipse was dead on. The window now looks FANTASTIC!!!
We have a house that is almost 15 years old. The original builder put in old designed wood windows that don’t open easily and can blow out a candle with the draft they produce in the winter. When we rebuild some funds (granite counter tops aren’t cheap) we will look to replace the other 25 windows. When we do that we will be calling Mak at Zen Windows Philadelphia, as I couldn’t ask for a better experience, for a better price. If you are looking to replace your windows, I HIGHLY recommend Mak and Zen Windows Philadelphia!”
– April 14th, 2014
Judd V. –
Very professional and courteous. Excellent workmanship by installers.
– April 9th, 2014
Annie L. –
“I’ve never had a window replaced so signing up for a Big Deal with highly rated Zen Windows through Angie’s List seemed like a good way to go. When I bought a window through Zen Windows, I had a few questions. The owner, Mak, was prompt and courteous with his responses. When the work crew came out to replace the window, they proved themselves to be knowledgeable, affable and efficient. They did a great job of cleaning up, too. I would strongly recommend Zen Windows!”
– April 6th, 2014
Sara F. –
Mak and his team were great! We purchased a deal on Angie’s List for seven replacement windows. The deal was really good. The day I purchased the windows Mak called me to discuss the windows we purchased. Dan, who I would consider the lead installer called later that night and he and his wife came down the next day to take measurements for all our windows. The windows are custom made for your house. It takes about 2 weeks from the time they order them for the windows to come in. We got the call the day after the windows arrived to set up a time to have them installed. We were able to set up a convenient time for us to have them installed.
Dan and 2 other gentleman showed up to start promptly the morning we scheduled. Mak stopped in to check in as well. The team was quiet and hardworking. The windows were as nice as we hoped, installation went well and the windows look great. We couldn’t be happier. Dan and his team also cleaned up very well after they were done, you wouldn’t have even known they were in the house. They brought a shop vacuum and then used my vacuum to clean up our rugs (so that they wouldn’t get shop vac dirt on our rugs, Dan asked for our vacuum I didn’t have to ask him to use it).
Mak and his team are consummate professionals and I would highly recommend Zen Windows to anyone and if we ever needed new windows again I would call Mak and his team in a heartbeat. Thanks for doing such a great job for us!!
– April 4th, 2014
Nancy V. –
Mac came to give me an estimate for replacing an over sized, sliding glass door, damaged by tree uprooted in ice/snow storm. We discussed various possibilities. Mac patiently answered all my many questions and gave me excellent ideas for how to proceed.
I was very impressed with Mac’s promptness, knowledge, demeanor, courtesy and helpfulness. Zen Windows’ philosophy is NOT to push a heavy sales pitch, but simply to offer excellent products at very reasonable prices. How refreshing! I would strongly recommend Zen to anybody looking into replacement windows or sliding glass doors.
– March 7th, 2014
Joseph M. –
WOULD HIGHLY RECOMMEND Mak and Zen Windows are a top notch window installation outfit. I requested a quote from Mak for a new window in my bathroom. Within a few minutes he emailed me a quote that was easy to understand and provided all of the information my wife and I needed. NO SALES PEOPLE AND NO UPSELLING OF PRODUCTS I DO NOT NEED. Mak and Zen windows definitely lived up to his promise with the fast and easy quote and the beautiful installation. The transaction went smoothly and i received exactly what i paid for (1 beautiful window and nothing more). Thank you Mak for making our experience with Zen Windows a pleasure!
– February 21st, 2014
