We had a great experience from beginning to end. Andrew (the owner) was WONDERFUL to deal with. He responded quickly with an estimate. EJ, I believe the gentleman that came out to measure was so nice and very professional. Got to see him again and his son, Jr because they installed the windows. Again very professional. They cleaned up and even better, explained how the windows worked and answered any questions I had. Also, thank you to Debbie for being very patience with trying to schedule to have them installed! She to was very nice to deal with. They are in and we love them!! Looking forward to having more windows installed with you guys!! THANK YOU!!
Andrew was very responsive and helpful from day one. He wasn’t pushy and treated us as valued even BEFORE we decided to use them to install our windows. The process really couldn’t have been any easier. The install crew was polite, prompt and efficient. One of our windows was missing a piece after it was installed and Andrew came out and installed it himself. We are very impressed and pleased with our windows and the team that sold and installed them for us. We also appreciated the promptness with any email communication we had with Andrew. He always responded back to us within 24 hours. If you need windows, use these guys!
I can’t even begin to thank Zen for their high level of professionalism but also their friendliness and personal touch. From the owner, Andrew, to the remote scheduler, Debbie, I couldn’t be happier with their perfect customer service. And then of course the windows themselves turned out AMAZING and they even salvaged the 100+ year old stain glass windows so now my family can have a part of history from our family home. I can’t say enough great things about this small business but I can tell you if you need a great product and don’t want to deal with the impersonal big box stores—THESE ARE YOUR GUYS!
Let me begin by saying that if I had to do it all over again, Zen Windows is the company I would call to have my windows replaced. I highly recommend Zen Windows!
What I liked more about the whole process is how easy it is. You submit a form, provide basic information on what you need, you get your quote and you are done! We had our windows (13 in total) replaced one week ago as of this review (I purposely waited to write this review in order to get a feel for our new windows) and I could not be more happier. Every night before I go to bed I look out through the windows and I tell my wife how much I love our new windows.
Before contacting Zen Windows we had received quotes from 2 other companies which came out to our house and did a full 2 hours live demo of their windows. We did not go with any of those companies because (a) I felt their price was too high and (b) the sales reps were too pushy, trying to get me to sign a contract on the spot; they reminded me of car salesmen. With Zen Windows we got windows we love at lower price than what the 2 other ‘car salesmen’ quoted us for, and the process was truly stress-free. I highly recommend Zen Windows.
Such a fantastic experience purchasing replacement windows and sliders through Zen Windows! From start to finish it was so easy. I sent the window info and some pics by email and received a quote back by email. We agreed to the quote and the windows were ordered and installed. So simple! Florencio and the installation crew were top notch! So pleased with how our new windows and doors turned out! We could not be happier and highly recommend this company.
These windows look amazing and have excellent efficiency! They are even better than other brands at a more reasonable price. The installation staff were very nice and worked fast an efficiently. The sales staff were also very nice and were not overwhelming. I didn’t feel like I was getting sold on these windows–they speak for themselves. Better windows, better price, life-time warranty.